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Fees and Charges

Please be aware that our minimum payment amount is £2.50, payments below that will incur a £5.00 processing charge.

The following list shows the charges that may be applied to late accounts:

Charge Type Amount (GBP)
Non Direct Debit payment processing charge 1.00 per payment
Warranty 'No Fault Found' Charge 10.00
Min Payment Administration Charge 5.00
Paper Invoice / Statement 5.00
Late Payment Interest 8% above Bank of England Base Rate
Cheque Processing Charge 2.50
Non. Auth'd Cheque Return Charge 10.00
Late Payment Administration Charge 10.00
Commercial Debt Compensation 40.00
Contract Cancellation Charge 25.00
Address Search 25.00
External Collections Charges All charges incurred from Collections process
Monthly Charge for Cancellations in Contract Average of Last Billing Period Charges
or 25.00 whichever is lower

In accordance with the late payment legislation, First City Telecom charges debt recovery costs of £40.00 and interest on late payments of 8.5% (i.e. the current Bank of England base rate plus 8%).

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