Automated Services
Voicemail Access Number: 0845 180 1571
or 1571 from a First City Telecom phone or VOIP line
Digital Receptionist & Announcement Recording: 0845 180 1573
or 1573 from a First City Telecom VOIP line
All Enquiries
Please note that for lost passwords and number changes/new orders we require confirmation of the request via email, if an order or password re-set request is made by telephone we will normally ask for you to confirm the request in writing via email for our records. As such it is normally faster to request such changes via email.
There is a charge of £5.00 for password resets requested via telephone.
Email: customercare@firstcitytelecom.com or via our contact form.
If you wish to contact a specific First City Telecom staff member, the following email-address format will work: firstname.lastname@firstcitytelecom.com . Otherwise please email customercare@firstcitytelecom.com with the person's name in the subject line.
Please note that calls may be recorded for quality and training purposes.
| Call us on | 0800 6800 150 |
| or | 01752 638480 |
| Fax us on | 0800 6800 159 |
| or | 01752 638481 |
| Emergency* | 0800 524 7379 |
* This number connects directly to the on-call engineer. Our engineers cannot access any customer records and this number is for reporting network faults affecting subscription based services. Abuse of this number will result in service termination.
Opening Hours
We are open from 9am to 5pm Monday to Friday. Staff may be available outside of these hours although this is not guaranteed.
We are predominantly an Internet based business and as such priority is given to contact made via our website, control panel and email. If staff are unavailable for any reason voicemail is available and any messages will be returned within 1 working day - normally sooner.
Business Addresses please contact us if you require a delivery address
Customer Contact Address
First City IP Ltd
Phone: 01273 926 926 |
Network OperationsFirst City IP Ltd
Phone: 01752 638 480 |