For details of our opening times over the August Bank Holiday please see our blog entry.
Sales & Wholesale Enquiries
General sales enquiries: sales@firstcitytelecom.com
Call us on 0800 6800 150
Fax us on 0800 6800 159
Wholesale enquiries: wholesale@firstcitytelecom.com
Support & Billing Enquiries
Support enquiries: customercare@firstcitytelecom.com
Call us on 01752 638 480
Fax us on 01752 638 481
Billing and payment enquiries: billing@firstcitytelecom.com
Direct Debit enquiries: dd.admin@firstcitytelecom.com
First City IP Ltd
Gemini House
136-140 Old Shoreham Road
Brighton, BN3 7BD
We will respond to all correspondence received by post within 10 working days.
Swindon Network Operations Centre
Our Swindon datacentre and office mainly handles technical support relating to hosting, dedicated server and domain name products and we will be happy to provide the address if you need to send server hardware or disks. For our Swindon office and datacentre address please call 01793 238480.
Opening Hours
We are open from 8:30am to 6:30pm Monday to Friday and 9am to 5pm on Saturday. Staff may be available to answer enquiries outside of these hours although this is not guaranteed. Our network is monitored 24/7/365 to ensure a high standard of service.