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We would like to wish all of our customers a very happy New Year with best wishes for 2010 and to thank you all for your support over the past year!

New Year Opening Hours

Thu 31st December 2009, New Year's Eve - 8.30am - 4pm
Fri 1st January 2010, New Year's Day - CLOSED
Sat 2nd January 2010 - Open as usual
Sun 3rd January 2010 - Closed as usual
Mon 4th January 2010 - Open as usual

If you have any urgent queries relating to faults please call 01752 638484 and someone will get back to you ASAP, please remember to leave a contact phone number where we can reach you along with details of the fault (including the affected number/numbers) to help us resolve it as quickly as possible.

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As another year draws to a close we'd like to thank all of our customers for their support during 2009 and we're already looking forward to launching a number of new services in the early months of 2010!

If you'd like to find out when new services are available please feel free to sign up for our mailing list. Your contact details are used solely to contact you about services that might be of interest you from ourselves, we don't share/sell/rent or otherwise release your details to anyone!

Note: Please ensure that your account has enough call credit available to prevent any loss of service over the Christmas and New Year period. If you have any questions regarding your balance or any invoices or payments please give us a call on 01752 638480 and we'll be happy to advise you further.

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Due to First City Telecom’s ongoing commitment to improve and enhance the quality of it’s network, we will be installing new monitoring equipment for our SS7 systems as well as improving cabling infrastructure. There is a small possibility that during this maintenance window some customers might experience a small disruption in services as detailed below.

Services affected: Voice traffic, NGNs, PRS, Non-Geo
Date of work: 16.12.2009
Start time: 00:00 GMT
End time: 04:00 GMT
Planned Work: FCT 5678

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Due to a bill generation problem the billing run last night produced multiple bills (containing individual services) for one-bill accounts.

There is no duplicate billing and the charges and calls, etc are all unique but your services that would normally appear on a single bill/invoice may be spread over a number of bills depending on the number of services on your account.

We are currently merging these invoices and will re-issue them in the correct one-bill format later today.

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Please find below details of our opening times and service availability during this period.

Thu 10th December - Open as usual (8.30am - 6.30pm)
Fri 11th December - 8.30am - 5pm
Sat 12th December - Limited support by telephone
Sun 13th December - Closed as usual
Mon 14th December - Open as usual (8.30am - 6.30pm) at our new address

We have our best staff dedicated to ensuring a smooth transfer and the bare minimum of interruption, but should you have any questions or concerns, please do not hesitate to contact us.

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