Due to the continuing adverse weather conditions across most of the UK we are seeing an increase in missed engineer visits from Openreach. We would like to advise all customers to call our provisioning team on 01752 638484 to check the status of their appointment if weather in your area is particularly bad, we will be able to advise you further and re-arrange your appointment if required.
If we receive notification from Openreach that your appointment is cancelled, or that there will be a delay we will try to contact you using the contact details (telephone, email and fax) on your account - please ensure that these are up to date via your control panel or by emailing customercare@firstcitytelecom.com.
We're currently receiving around three times the number of support calls for number changes due to people not being able to use their offices. This is resulting in longer than normal waiting times when calling us and we apologise for the delay.
With 2010 upon us, now is an excellent time take advantage of the opportunity to get your business a memorable telephone number ending in 2010.