blog

Updated 05/04/2010: We're making a few additional changes to accommodate new features that are coming soon, we will begin billing using the new method on either Friday 9th or Monday 12th April.

Original:
From the 5th April we will be making a few changes to the way invoices are raised in order to improve the readability of invoices issued and reduce both the number of zero balance items on invoices and the number of invoices sent out via email where there are no billable items for that month.

The changes are summarised below:

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Our opening times over the Easter period will be as follows:

We would like to wish a Happy Easter to all of our customers and assure you that, as always, we will be monitoring our network and services 24/7 over the Easter period.

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We're currently running a full backup of the audio files created and used on the telecoms platform (for services such as voicemail, announcements and call recordings) which is going to run for the next 4 to 6 hours.

Normally the process takes a lot less time and isn't that noteworthy however tonight we're running a complete backup after adding an additional backup server. As it's a full backup, and due to the amount of data that needs to be copied, the process will take longer and there may be some periods where there is slight 'jitter' on voicemail greetings or where call recordings aren't accessible via the control panel.

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We now have a new range of 0872 (10ppm) numbers available for online ordering. These numbers can be used for fax to email, voicemail and direct divert to landlines and mobiles.

A small selection of numbers can be found on our 0872 numbers page or you can drop us an email on sales@firstcitytelecom.com with your requirements and we'll get back to you within 24 hours.

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Just a quick message to confirm that due to an increasing number of false/incomplete and fraudulent orders we will be making additional checks when an order is placed using email addresses on the following email services:

Google Mail / Gmail
Yahoo! Mail
Hotmail / MSN Mail
Non-UK Email services

Additional checks may include a validation text message sent to a UK mobile, a call to a verified landline number or a confirmation letter sent to a UK postal address provided with the order. We reserve the right to delay activation of chargeable services until the verification process has been completed.

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