Just a quick note to confirm that we're now in the process of listing all available memorable numbers (numbers that have a one-off setup charge as they include multiple recurring digits or patterns).
You can find our selection of memorable London (0207) numbers on the Memorable Numbers page. Further area codes, along with memorable 0800, 0845 and 0871 numbers will be listed over the coming week.
We will be conducting network maintenance on our Fax2Email platform along with several internal systems (call record processing and billing systems) between 10pm and midnight tonight (13th January).
Between these times any faxes received on all Fax2Email numbers will be queued for delivery when the systems have been upgraded. These changes are required to allow for the implementation of several new features on the customer control panel.
If you have any questions please contact customer services on freephone 0808 165 0808 or email customercare@firstcityuk.com.
Just a quick reminder of our opening times over the Christmas and New Year period:
Wed 24th December 2008, Christmas Eve - 8.30am - 12pm
Thu 25th December 2008, Christmas Day - CLOSED
Fri 26th December 2008, Boxing Day - CLOSED
Sat 27th December 2008 - CLOSED
Sun 28th December 2008 - Closed as usual
Mon 29th December 2008 - Open as usual
Tue 30th December 2008 - Open as usual
Wed 31st December 2008, New Year's Eve - 8.30am - 4pm
Thu 1st January 2009, New Year's Day - CLOSED
Fri 2nd January 2009 - Open as usual
Sat 3rd January 2009 - Open as usual
We've just added the following new coverage areas for GeoDivert numbers, these can also be set up as Voicemail and Fax2Email numbers if required please contact us for details.
Aylesbury (01296)
Banbury (01295)
Barnstaple (01271)
Bath (01225)
Bideford (01237)
Bodmin (01208)
Brighton (01273)
Bristol (south) (01275)
Cardiff (029 2050)
Devizes (01380)
Dursley (01453)
Falmouth (01326)
Looe (01503)
Newbury (01635)
Oxford (01865)
Padstow (01841)
Penzance (01736)
Plymouth (01752)
We've been made aware that the use of the word 'missed' in relation to calls that aren't answered for some reason is causing some confusion.
We are currently looking into a few cases where customers believe that their contact numbers are not working correctly as some calls are being marked as 'missed' on the daily and monthly call records.
There are four status words used to describe calls, these are as follows:
inbound - incoming call and completed successfully
outbound - call was placed and completed successfully