We will be upgrading the hardware running our internal administration systems for billing and customer support today (30/06/2010) and there will be times during the day when we will be unable to access customer information or make account changes over the phone.
If you need to change routing on your numbers please either:
Following feedback from customers, and to enable us to keep our costs (and in turn our prices) as low as possible, we will shortly be offering payment via Direct Debit.
For customers with a low monthly or quarterly billing amount we will be sending out a letter shortly regarding the switch to Direct Debit. Unfortunately the costs of processing payment via Paypal - especially small payments - has increased dramatically as we are introducing Direct Debit as a way of preventing a price increase across all customers.
Our planned migration of our Workwise customer information management system has now been completed.
We are currently running the monthly backup and restore test on the call recording platform. Due to the increased data transfer on our network there may be a small delay between call audio being recorded and the recordings being available in the control panel.
Updated 20/06/2010 01:21 The backup and restore test is now completed.
We will be completing the first phase of the migration of our customer information system (Workwise) to new hardware over the coming weekend with the switchover taking place between 1am and 3am on Monday 21st June.
During this time call information in your control panel will not be updated and number changes will be queued until the migration is complete. Our daily billing run for the 21st June will be delayed until 10am.
There will be no impact on telecoms or fax traffic as the migration is of customer information and billing systems only.